Privacy Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will be used only in accordance with this privacy policy.

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), Cayman Islands Data Protection Law. are adhered to.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we Collect

We may collect the following information:

Your name
Contact information including email address and phone number
Demographic information such as postcode
Other information relevant to enquiries made through our site

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping;
We may use the information to improve our services;
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, except for where we have legitimate interests in doing so, we may use your details to send you information related to our services/products through a mailing list system. This is done in accordance with the regulations named above.

Security and Retention of Data

We are committed to ensuring that your information is secure. For this purpose, we will not hold your personal data for any longer than is reasonable. Further, we have taken reasonable steps to protect your information against unauthorized access and against unlawful processing, accidental loss, damage and destruction. Nevertheless, any personal data submitted by you is at your own risk.

We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third-party service providers which include but are not limited to Freshdesk, tawk.to, HubSpot and MailChimp, who may have access to your personal data so that they can provide services to us. When this occurs, we have a data protection compliant contract in place with these third parties.

Use of Cookies

This website uses cookies to better understand the users’ experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Measuring Website Usage (Google Analytics)

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

the pages you visit
how long you spend on each page
how you got to the site
what you click on while you’re visiting the site

We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies in accordance with Google’s privacy policy:

Universal Analytics

Name	Purpose	Expires
_ga	This helps us count how many people visit the site by tracking if you’ve visited before	2 years
_gid	This helps us count how many people visit the site by tracking if you’ve visited before	24 hours
_gat	Used to manage the rate at which page view requests are made	10 minutes

Google Analytics

Name	Purpose	Expires
_utma	Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page	2 years
_utmb	This works with _utmc to calculate the average length of time you spend on the site	30 minutes
_utmc	This works with _utmb to calculate when you close your browser	When you close your browser
_utmz	This tells us how you reached the site (for example from another website or a search engine)	6 months

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.

External Website Links & Third Parties

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the appropriate privacy policy applicable to the relevant website being used.

Social Media Usage

While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Registration and Password policy

To use our service, you have to register first. At the time of registration, the system will ask for your Name, Email Address, etc. You agree that all the information that you provide is updated and correct. It is your responsibility to ensure that information is updated each time you edit your details. The system needs to set a password for your account. You must ensure that the provided password is safe with you, and you are solely responsible for its confidentiality. You are responsible for any kind of action happening through your account. If you feel that your account has become unsecured or been compromised and wish to delete it, follow the steps mentioned in Delete Account Steps.

Data Deletion Requests

Account Deletion

Users have the option to delete their accounts at any time using the “Delete My Account” option. To delete your account, please visit our Account Deletion Help Page, which provides detailed instructions on how to proceed. Once your account is deleted, all associated data will be permanently removed from our systems immediately.

Other Data Deletion Requests

If you would like to request the deletion of other personal information, or if you have any questions or concerns regarding the deletion of your data, you can contact us directly at support@viralpep.com. We will process your request within 5-7 business days.

Retention of Data

Please note that certain data may be retained for legal, compliance, or operational purposes. In such cases, we will retain only the minimum amount of personal information required to fulfill these obligations.

Your Data Rights

In certain jurisdictions, you have the right to request access to, correct, or delete the personal information we maintain about you. You may also have the right to restrict or object to the processing of your personal data, or to request that it be anonymized or blocked. Additionally, you may exercise your right to data portability, allowing you to transfer your personal information to another company. These rights may vary depending on local laws and regulations.

Contact

If you have any queries in relation to the above please do not hesitate to contact us through any of the contact methods on our site.

This privacy policy has last been updated on 03 January 2023.